Frequently Asked Questions

To ensure both parties enjoy peace of mind, bike owners have the option to offer two types of insurance plans to renters: Basic and Premium.

• Basic Insurance Plan: Designed to cover moderate damages and theft. Covers damages up to $1,000 and theft up to $2,500, with a deductible of $75. A non-refundable service fee of $5 per day applies.
• Premium Insurance Plan: Provides comprehensive protection. Covers damages up to $2,500 and theft up to $5,000, with a deductible of $50. A non-refundable service fee of $15 per day applies.

As a renter, the choice of insurance is in your hands, and you're responsible for the cost—a small price for added security on your journey. Opting for insurance not only protects your rental but also supports a worry-free experience.

Note: If the bike owner disables Wravy's insurance coverage, or if the renter opts for no insurance, Wravy will not be liable for any bikes that are stolen or damaged.

Users who want to rent bikes can browse through listings created by bike owners. The owners set the price for their bikes, displayed on the listing.

1. When a renter finds a bike they're interested in, they select the rental duration.
2. The platform calculates the total cost based on the time and the price set by the owner.
3. Security is a top priority at Wravy; we use Stripe to process all payments.
4. Once the payment is successfully processed, the rental is confirmed, and the bike owner is notified.

1. Ensure your bike is in good riding condition.
2. Create an account on Wravy.
3. Go to your account page and click on "New Publication."
4. Fill out the form with your bike's details, including size, location, and special features. Upload eight images of your bike.
5. Choose your rental price. You can adjust it anytime.

With these steps, you can make your bike available for rental on Wravy and start earning money.

1. Visit the Wravy website and use the search filters to find available bikes in your area.
2. Select a bike that meets your needs. Check the size chart and choose accordingly.
3. Review the bike's details, rental price, and any additional terms.
4. Proceed to payment to reserve the bike.
5. Contact the bike owner using the messaging feature to arrange pickup and drop-off.

1. Log in to your Wravy account.
2. Click on the "Message" icon at the bottom left of your screen.
3. Type your message and press "Send" to contact the owner.
4. The owner will receive your message and can respond directly.

This messaging feature ensures smooth communication for your rental experience.

1. Log in to your Wravy account.
2. Go to the bike you rented.
3. Scroll down to the review section.
4. If you don't see it, the rental may not have ended, or it was unsuccessful.

Your feedback helps others make informed decisions and provides valuable insights to bike owners.

Bikes on Wravy are the responsibility of the owners, who must ensure they are in good working condition and safe to ride. Owners are expected to regularly inspect and maintain their bikes to meet safety standards.

While Wravy doesn't have a formal inspection process, we have guidelines that owners must follow when publishing a bike. These include ensuring the bike's safety and disclosing any known issues.

Note: Wravy does not assume liability for accidents or injuries during a rental. Renters should take necessary precautions and follow safety guidelines.

If you have additional questions or concerns about Wravy, we're here to help! Contact our support team at couturyx@gmail.com.